Click here for a complete list of rates.

No, you get our best Yak Long Distance rates no matter how many calls you make!

Yes, with Yak you get the same low rates no matter when you call.

A special country code termination is an international toll number assigned to certain institutions in various destinations.  These may include army bases, universities, hospitals, banks and other government institutions.  If you’re calling a special country code termination, your call could be billed at a higher rate.  Some governments and organizations charge higher fees for these calls.

For more information on special country code terminations click here to contact our Customer Service Department.

Yes. Yak Travel Card service is available to everyone no matter who their long distance company is - there is no need to switch.

Yes. You can use your Yak Travel Card from most anywhere in the United States by simply dialing our toll free access number 1-866-237-4YAK (a 5¢ per minute surcharge applies) and following the voice prompts.

Sure. You can use your Yak Travel Card from anywhere in Canada either by dialing one of our local access numbers or by dialing toll-free to 1-866-237-4YAK (a 5¢ per minute surcharge applies) and following the voice prompts.

Yes. You can sign-up for as many Travel Cards as you would like but remember that when you order a Yak Travel Card, we’ll send you two wallet copies for your convenience.

At Yak, we’re always shopping for the best deal for our customers, maintaining the highest level of quality and service.  Yak buys time at a bulk rate from various carriers.  We then route your long distance calls for the lowest cost.  Yak will always pass the savings on to our customers.

For a complete list of Yak Travel Card rates, click here.

For calls to Canada and the United States, rates for calling land lines and mobile phones are the same.  For some countries a higher mobile rate may apply. Click here for a complete list of Yak Travel Card rates.

No.  With Yak Travel Card there are no per call connection fees and or monthly fees.  A surcharge of 5¢ per minute does apply if you are using our toll free access number or the card's swipe feature in Canada.

Yes, with Yak Long Distance, you can get Yak’s great rates from the comfort of your home. Click here for more about Yak Long Distance.

Click here to see How It Works.

No, you will not get a busy signal when you call the Yak Travel Card toll-free access and/or Canadian local access numbers.  We have a state-of-the-art digital switching system that will recognize your PIN and automatically completes your call.

You will receive a Yak Travel Card about 7 to 10 business days from the time you place your order.

Yes, for security reasons, your Yak Travel Card requires activation prior to use.  Simply call our Customer Service Department toll-free at 1-800-490-7235 Monday to Friday 8M to 12AM and Saturday and Sunday from 9AM to 9PM EST.

Your Yak Travel Card can be used to call to Canada from any of 15 international destinations and to call anywhere in the world from Canada and the United States. For more on how Yak Travel Card works, click here.

Yes, there is a charge of 80¢ for long distance directory assistance.

Yak Payback is Yak's loyalty program - it’s designed to reward you, the loyal Yak customer. When you use your Yak services like Home Phone, Long Distance, High Speed Internet, you'll earn valuable points, then you can turn those points into rewards like savings on your monthly Yak bill or discounts on new Yak services. View your Payback points earned monthly on your Yak invoice. To redeem your points, simply logon at Yak Payback by using the same email and password that you use for the online Yak Customer Care portal. Thank-you for choosing Yak!

Yes, Yak offers ebilling and you can retrieve your invoice through our Yak Self Care Portal. There, you can view, download, save or print your current and previous invoices, update your contact information, change your billing information such as entering a new credit card number, or add services to your account. Access the Portal by using your email address and password that you chose to use when you signed up for your Yak services. If you're an existing customer click here.to login. Be sure to choose ebiling as your invoice method on the Portal or call Customer Service at 1.800.490.7235 to switch today.

Yes, an administrative charge of $1.95 per month applies if you choose to receive a paper invoice. Help save trees and your money with online billing with Yak. If you're an existing customer, click here to switch to online invoice retrieval.

July 1, 2010 in the provinces of Ontario and British Columbia the PST and GST will be combined to create the HST [Harmonized Sales Tax]. The HST is applicable on Yak services. HST will appear on your monthly invoice beginning June 15, 2010. Learn more about the HST through the Canada Revenue Agency. HST is already in effect in the provinces of Nova Scotia, New Brunswick, and Newfoundland, Labrador, and Quebec.

The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or chequing account information received by Yak is encrypted and stored on our secure billing servers.

Yes, you'll always receive your invoice approximately 10 business days before any payments are processed.

Call Trace ensures that the number of your last incoming caller is recorded so that appropriate action may be taken against the harassing party.
Note: There is a $5 fee for this service and should only be used in serious situations. Trace information will only be released to the police; it will not be provided to you. You must contact the police if you wish to take action on a traced call. May not be available in certain areas.

• Hang up after receiving the threatening or harassing call.
• Lift the receiver and dial *57 (or 1157 on rotary phones).
• Wait for a confirmation dial tone or a recording telling you that call trace has been placed and hang up.