Yak Paks
|
Chat longer. Surf faster. Be more mobile. Save a bundle. Yak's got the best bundles in Canada! Our Yak Paks are loaded with cool features and all the value you're looking for with no contracts!*
*Terms of service apply. Service subject to technology availability. Call Customer Service at 1.877.YAK.4YAK (1.877.925.4925). Security deposit may be required. All security deposits will be reimbursed in full after six months provided timely account payment history has been demonstrated. A $49.95 activation fee is applicable for all new line Yak Home Phone subscribers. Pricing does not include the required Yak Digital Phone compatible equipment. Monthly allotted North American long distance minutes do not include calls to Alaska, Hawaii or the Canadian Territories. **No Yak purchase required. WIND™ Mobile products, services and promotional offers available from Globalive Wireless Management Corp. Discover Yak's best pricing with Yak Paks – a bundle of our services that are loaded with features and value.
Yak Paks with Basic, Lite, Fully Loaded service are currently available in Kitchener & Waterloo, Dufferin, and Barrie areas. Subject to technology availability. Stay tuned as we expand our coverage! Learn more here.
WIND™ MOBILE VOICE AND DATA PLANS
*Terms of service apply. Service subject to technology availability. Call Customer Service at 1.877.YAK.4YAK (1.877.925.4925). Security deposit may be required. All security deposits will be reimbursed in full after six months provided timely account payment history has been demonstrated. A $49.95 activation fee is applicable for all new line Yak Home Phone subscribers. Pricing does not include the required Yak Digital Phone compatible equipment. Monthly allotted North American long distance minutes do not include calls to Alaska, Hawaii or the Canadian Territories. **No Yak purchase required. WIND™ Mobile products, services and promotional offers available from Globalive Wireless Management Corp. FAQ - Yak PaksQuestions regarding Yak Paks.
General FAQ
Yak will transfer your home phone and high speed Internet service from your current provider seamlessly. You should notice no interruption in your service during the transition. You may experience a delivery delay of your Yak High Speed Internet modem via Canada Post.
Yes! Depending on the Yak Pak you choose, you’ll receive a specified amount of free long distance minutes each month. These minutes are for North American calling and do not include calls to Alaska, Hawaii, the Canadian Territories or Mexico. You can call landlines or mobile phones. Any unused minutes will expire at month end and will not carry over to the next month. With a Yak Home Phone or Digital Phone, you also can enjoy Preferred Long Distance rates to India and Philippines. For a complete list of Yak Long Distance rates, click here. Click here for more info on Yak Unlimited plans.
As long as you are keeping your existing phone number for your home phone service, your current/old service provider(s) will be notified by Yak of the change in home phone service. Please note, that you will need to inform your current/old Internet Service Provider that you have subscribed to Yak High Speed Internet.
When you port your exisiting telephone number to the Yak network, there are no installation or activation charges. If you choose to pick a new telephone number for your Yak Home Phone or Yak Digital Phone there is a $49.95 activation charge. Please call Customer Service at 1.800.490.7235 for more information.
Yak and WIND Mobile are members of the Globalive Group of Companies however; your home phone and high speed Internet services are provided directly from Yak and your mobile services and hardware are provided directly by WIND Mobile. Yak Pak pricing includes a discount on your monthly spend which will be shown on your monthly invoice from Yak.
Each month Yak Pak customers with mobile services will receive two invoices. One for home phone and high speed Internet service from Yak which must be paid directly to Yak through available payment options and a second bill for WIND Mobile services from WIND Mobile which will need to be paid in full to WIND through available payment options.
Yak Paks are currently available in select areas in Ontario, namely: Kitchener-Waterloo, Barrie, and certain areas within Toronto. Stay tuned as we expand our coverage. Call Customer Service to verify service availability in your area at 1.800.490.7235.
You don’t have to worry about contracts with Yak or with WIND Mobile. If you would like to cancel your home phone or high speed Internet service simply contact Yak customer service. If you would like to cancel your WIND mobile service contact a WIND customer service representative. Your monthly bill will change to reflect current pricing for your remaining services.
It’s simple and quick! Yak will set you up on all your services including your WIND Mobile account. Once complete. WIND Mobile will mail your mobile device of choice directly to your residence within three to five business days. Once received you can call WIND Mobile and activate your account.
Visit http://www.windmobile.ca/ for more on WIND. You can also contact customer support at 1-877-809-4631 (1-877-80-WIND-1)
Yes, there is a charge of 80¢ for long distance directory assistance.
Yak Payback is Yak's loyalty program - it’s designed to reward you, the loyal Yak customer. When you use your Yak services like Home Phone, Long Distance, High Speed Internet, you'll earn valuable points, then you can turn those points into rewards like savings on your monthly Yak bill or discounts on new Yak services. View your Payback points earned monthly on your Yak invoice. To redeem your points, simply logon at Yak Payback by using the same email and password that you use for the online Yak Customer Care portal. Thank-you for choosing Yak!
Yes, Yak offers ebilling and you can retrieve your invoice through our Yak Self Care Portal. There, you can view, download, save or print your current and previous invoices, update your contact information, change your billing information such as entering a new credit card number, or add services to your account. Access the Portal by using your email address and password that you chose to use when you signed up for your Yak services. If you're an existing customer click here.to login. Be sure to choose ebiling as your invoice method on the Portal or call Customer Service at 1.800.490.7235 to switch today. Yes, an administrative charge of $1.95 per month applies if you choose to receive a paper invoice. Help save trees and your money with online billing with Yak. If you're an existing customer, click here to switch to online invoice retrieval.
July 1, 2010 in the provinces of Ontario and British Columbia the PST and GST will be combined to create the HST [Harmonized Sales Tax]. The HST is applicable on Yak services. HST will appear on your monthly invoice beginning June 15, 2010. Learn more about the HST through the Canada Revenue Agency. HST is already in effect in the provinces of Nova Scotia, New Brunswick, and Newfoundland, Labrador, and Quebec.
The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or chequing account information received by Yak is encrypted and stored on our secure billing servers.
Yes, you'll always receive your invoice approximately 10 business days before any payments are processed.
Call Trace ensures that the number of your last incoming caller is recorded so that appropriate action may be taken against the harassing party.
Note: There is a $5 fee for this service and should only be used in serious situations. Trace information will only be released to the police; it will not be provided to you. You must contact the police if you wish to take action on a traced call. May not be available in certain areas.
|
|