Any postpaid Fido wireless subscriber that has selected Toronto (with wireless phone numbers beginning with 416/647) as their calling zone can take advantage of Yak's great rates by dialing direct with Yak On the Go for Fido.

Yak does not currently have a full service mobile offering, but we have confirmed our intention to participate in Canada’s upcoming wireless auction and we look forward to the possibility of becoming a no contract, no gimmick, affordable mobile provider in the Canadian market. Just like you, we’re fed up with long contracts and expensive mobile phone bills. Join our mailing list and get the latest in breaking news and special offers sent straight to your email. Join at news@yak.ca.

Yak On the Go for Fido service is available only when Fido subscribers originate calls from within the boundaries of the Toronto calling zone (below) at this time.

Once you leave your Fido calling zone, you can continue to save using Yak Long Distance for your mobile, which you're automatically able to use if you've subscribed to Yak On the Go for Fido. Click here for more.

When you place a long distance call from within your Toronto Fido calling zone, you'll hear a quick message saying that Yak is connecting your call, that way you're always certain how your long distance calls is being routed.  If you don't hear a message, you will be billed on your regular Fido wireless bill at applicable Fido rates.

Subscribers to the Yak On the Go for Fido plan will still have to pay airtime charges applicable through their respective Fido wireless plan. All charges for long distance calls made within the Fido Toronto calling zone will be billed to your monthly Yak bill rated at low per-minute Yak rates. Roaming or long distance charges may be applicable to users that dial direct from outside the Fido Toronto calling zone. Listen for the Yak message to ensure that you are on the yak network. If you do not, you may be billed on your Fido wireless bill at current Fido long distance rates.

You may pay for roaming or long distance charges by Fido for all originating calls outside of the Toronto calling zone.

If you are not currently a Fido wireless subscriber, this direct dial service will not work from your mobile phone. You can still save on calls with Yak Mobile Long Distance. Click here for more.

Once active with Yak On the Go for Fido, you can dial your long distance call directly (starting with 1 or 011) from your Toronto Fido calling area and save.

No, if you are within your Fido Toronto calling zone and you dial 1 before a local phone number you will not be billed for the long distance on your Yak bill.

The service is available on a wide range of Fido wireless handsets. Ensure your handset is one of them by clicking here.

Yes, you can switch as many as phone numbers as you like! Get the whole family on the plan. 

Once you've registered, it will take about 3 to 5 business days for your long distance to be switched to Yak.  To confirm that you're with Yak, simply dial toll-free 1-700-555-4141 from the phone line you registered.  If the message indicates Yak, your Yak On the Go for Fido account is now active.

1-700-555-4141 is a toll-free number maintained by the Canadian Radio-television and Telecommunications Commission (or CRTC). When you call 1-700-555-4141 a record message informs you of the current long distance carrier for the line called from.

Yes, there is a charge of 80¢ for long distance directory assistance.

Yak Payback is Yak's loyalty program - it’s designed to reward you, the loyal Yak customer. When you use your Yak services like Home Phone, Long Distance, High Speed Internet, you'll earn valuable points, then you can turn those points into rewards like savings on your monthly Yak bill or discounts on new Yak services. View your Payback points earned monthly on your Yak invoice. To redeem your points, simply logon at Yak Payback by using the same email and password that you use for the online Yak Customer Care portal. Thank-you for choosing Yak!

Yes, Yak offers ebilling and you can retrieve your invoice through our Yak Self Care Portal. There, you can view, download, save or print your current and previous invoices, update your contact information, change your billing information such as entering a new credit card number, or add services to your account. Access the Portal by using your email address and password that you chose to use when you signed up for your Yak services. If you're an existing customer click here.to login. Be sure to choose ebiling as your invoice method on the Portal or call Customer Service at 1.800.490.7235 to switch today.

Yes, an administrative charge of $1.95 per month applies if you choose to receive a paper invoice. Help save trees and your money with online billing with Yak. If you're an existing customer, click here to switch to online invoice retrieval.

July 1, 2010 in the provinces of Ontario and British Columbia the PST and GST will be combined to create the HST [Harmonized Sales Tax]. The HST is applicable on Yak services. HST will appear on your monthly invoice beginning June 15, 2010. Learn more about the HST through the Canada Revenue Agency. HST is already in effect in the provinces of Nova Scotia, New Brunswick, and Newfoundland, Labrador, and Quebec.

The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or chequing account information received by Yak is encrypted and stored on our secure billing servers.

Yes, you'll always receive your invoice approximately 10 business days before any payments are processed.

Call Trace ensures that the number of your last incoming caller is recorded so that appropriate action may be taken against the harassing party.
Note: There is a $5 fee for this service and should only be used in serious situations. Trace information will only be released to the police; it will not be provided to you. You must contact the police if you wish to take action on a traced call. May not be available in certain areas.

• Hang up after receiving the threatening or harassing call.
• Lift the receiver and dial *57 (or 1157 on rotary phones).
• Wait for a confirmation dial tone or a recording telling you that call trace has been placed and hang up.