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*Terms of service apply. Rates in effect 24/7and subject to change without notice. Yak Pak My Minutes include 500 minutes per month. Each additional minute will be billed at a per minute rate of 3.5 cents to Canada, China and Hong Kong and 5 cents to France, Israel and Italy. All minutes are pro-rated based on time of service activation. Plans do not include calls to Alaska, Hawaii or the Canadian Territories and are restricted to landline destinations with the exception of calls to Canada and the United States (where calls to mobile destinations are included) or unless otherwise indicated. Yak Pak My Minutes Israel plan does not include calls to country code 970. Yak Long Distance
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Your long distance calls will be transferred to Yak and will appear on your monthly Yak invoice. Additional InfoSwitch to Yak Long Distance, and Yak becomes your dedicated long distance provider or Primary Interexchange Carrier (PIC) on your current home phone line. The switch process is seamless. You will not be required to do anything, just get ready to save! When you decide to switch to Yak, your order triggers a request to your local home phone service provider. Your local home phone service provider will then make the change to your account, switching your long distance services to Yak Communications. Once Yak Long Distance is active on your phone line, all of the long distance calls you make, whether domestic or international, will be routed directly through Yak and billed by Yak at the best rates. Unlimited Long Distance Call Add OnKeep on yakking and yakking and yakking… Yak Unlimited* Long Distance Plans are simple - talk as long as you want, when you want from your home phone or mobile!
*Unlimited plans are based on reasonable residential usage and are pro-rated based on time of service activation. Each Unlimited plan includes 1500 minutes per month.Each additional minute will be billed at Yak Long Distance rates. Plans do not include calls to Alaska, Hawaii or the Canadian Territories and are restricted to landline destinations with the exception of calls to Canada and the United States (where calls to mobile destinations are included) or unless otherwise indicated. Yak Unlimited International does not include calls to country code 970. **Terms of service apply. Rates in effect 24/7 and subject to change without notice. FAQ - Yak Long DistanceQuestions regarding Yak Long Distance.
FAQ - Yak Unlimited Long DistanceQuestions regarding Yak Unlimited Long Distance.
General FAQ
There is no limit on the number of phone lines that you sign up with Yak Long Distance Service. The more lines, the greater your savings.
Yes, Yak Long Distance can be used on either a fax or standard telephone line.
Once you've registered, it will take about 3 to 5 business days for your long distance to be switched to Yak. To confirm that you're with Yak, simply dial toll-free 1-700-555-4141 from the phone line you registered. If the message indicates Yak, your Yak Long Distance account is now active.
1-700-555-4141 is a toll-free number maintained by the Canadian Radio-television and Telecommunications Commission (or CRTC). When you call 1-700-555-4141 a recorded message informs you of the current long distance carrier for the line called from.
No, when you sign up for Yak Long Distance, we notify your local carrier of the request and they make the switch, automatically cancelling services with your previous long distance provider.
There are no fees or minimum usage requirements associated with Yak Long Distance. However, if you choose to receive a paper invoice for your Yak services, an administrative charge of $1.95 does apply. The fee is waived for customers over 65. Save trees and money! Click here to find out about online invoice retrieval.
All calls are billed in full one minute increments. Yak bills its calls by the minute and rounds the length of the call up to the next minute. For example, if a call lasts for two minutes and 15 seconds, the charge on your bill will be for three minutes. Click here for a complete list of Yak Long Distance rates.
No. With Yak Long Distance you get a monthly invoice from Yak, which you can choose to receive electronically or by standard mail (an administrative charge of $1.95 applies to paper bills mailed).
There will be no change to your local service, but any long distance services you are currently receiving from other carriers will be cancelled. With Yak Long Distance, you'll still be able to use dial-around or access number-based services. At Yak, we don't restrict our customers' choices.
No. With Yak Long Distance you will only pay for calls that are connected. However, it's important to note that connections include those to answering machines and voice mail.
Yak Long Distance is available throughout Canada, with nearly all local carriers. As long as you have a standard landline telephone, it's more than likely that the service is available to you.
Yes, there is a charge of $0.80 for long distance directory assistance.
There is no limit on the number of phone lines that you sign up with Yak Unlimited Long Distance Service. The more lines, the more unlimited calling, and the greater your savings.
Yes, Yak Unlimited Long Distance can be used on either a fax or standard telephone line.
Once you've registered, it will take about 3 to 5 business days for your long distance to be switched to Yak. To confirm that you're with Yak, simply dial toll-free 1-700-555-4141 from the phone line you registered. If the message indicates Yak, your Yak Unlimited Long Distance account is now active.
1-700-555-4141 is a toll-free number maintained by the Canadian Radio-television and Telecommunications Commission (or CRTC). When you call 1-700-555-4141 a recorded message informs you of the current long distance carrier for the line called from.
No, when you sign up for Yak Unlimited Long Distance, we notify your local carrier of the request and they make the switch, automatically cancelling services with your previous long distance provider.
There are no fees or minimum usage requirements associated with Yak Unlimited Long Distance. However, Unlimited plans are based on reasonable residential usage and you may be charged for usage above and beyond the set amount of minutes. If you choose to receive a paper invoice for your Yak services, an administrative charge of $1.95 does apply. The fee is waived for customers over 65. Save trees and money! Click here to find out about online invoice retrieval.
Yak Unlimited Long Distance plans give you a pre-set number of long distance minutes each month that have been calculated using data from normal, residential monthly calling patterns, therefore each Unlimited plan includes 1500 minutes per month. Each additional minute will be billed at Yak Long Distance rates. Click here for a complete list of Yak Long Distance rates. Plans do not include calls to Alaska, Hawaii or the Canadian Territories and are restricted to landline destinations with the exception of calls to Canada and the United States (where calls to mobile destinations are included) or unless otherwise indicated. Yak Unlimited International does not include calls to country code 970. Minutes may also be pro-rated based on time of service activation.
No. With Yak Unlimited Long Distance you get a monthly invoice from Yak, which you can choose to receive electronically or by standard mail (an administrative charge of $1.95 applies to paper bills mailed).
What will happen to my current local and long distance service if I register for Yak Unlimited Long Distance?
There will be no change to your local service, but any long distance services you are currently receiving from other carriers will be cancelled. With Yak Unlimited Long Distance, you'll still be able to use dial-around or access number-based services. At Yak, we don't restrict our customers' choices.
Yak Unlimited Long Disance plans do not include calls to Alaska, Hawaii or the Canadian Territories. Yak Unlimited International calling is restricted to landline destinations and does not include calls to country code 970. Yak Unlimited Canada & USA includes calling to both landlines and mobile phones unless otherwise indicated. Consider switching to Yak Home Phone for exclusive long distance rates to India and the Philippines. Click here to find out more about Yak Home Phone services.
Yes, there is a charge of 80¢ for long distance directory assistance.
Yes, Yak offers ebilling and you can retrieve your invoice through our Yak Self Care Portal. There, you can view, download, save or print your current and previous invoices, update your contact information, change your billing information such as entering a new credit card number, or add services to your account. Access the Portal by using your email address and password that you chose to use when you signed up for your Yak services. If you're an existing customer click here.to login. Be sure to choose ebiling as your invoice method on the Portal or call Customer Service at 1.800.490.7235 to switch today. Yes, an administrative charge of $1.95 per month applies if you choose to receive a paper invoice. Help save trees and your money with online billing with Yak. If you're an existing customer, click here to switch to online invoice retrieval.
July 1, 2010 in the provinces of Ontario and British Columbia the PST and GST will be combined to create the HST [Harmonized Sales Tax]. The HST is applicable on Yak services. HST will appear on your monthly invoice beginning June 15, 2010. Learn more about the HST through the Canada Revenue Agency. HST is already in effect in the provinces of Nova Scotia, New Brunswick, and Newfoundland, Labrador, and Quebec.
The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or chequing account information received by Yak is encrypted and stored on our secure billing servers.
Yes, you'll always receive your invoice approximately 10 business days before any payments are processed.
Call Trace ensures that the number of your last incoming caller is recorded so that appropriate action may be taken against the harassing party.
Note: There is a $5 fee for this service and should only be used in serious situations. Trace information will only be released to the police; it will not be provided to you. You must contact the police if you wish to take action on a traced call. May not be available in certain areas.
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Toll Free 1.877.YAK.4YAK 1.877.925.4925 
