Yak Digital Home Phone |
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FeaturesHave you discovered the value of Yak Digital Home Phone? Using VoIP technology, Yak connects your current home phone receivers to an Internet connection, allowing you to make and receive phone calls. Because the Internet is used, Yak Digital Home Phone offers the ultimate in flexibility, mobility, and savings! Service and ALL features are just $13.95 per month.
*Terms of service apply. Offer subject to technology availability. Call Customer Service at 1.877.YAK.4YAK (1.877.925.4925). Security deposit may be required. All security deposits will be reimbursed in full after six months provided timely account payment history has been demonstrated. Free Yak to Yak calling includes VoIP and landlines. Monthly allotted North American long distance minutes do not include calls to Alaska, Hawaii or the Canadian Territories. One month free offer applies to Yak Digital Home Phone service only. Customer will be billed the Yak Digital Home Phone rate beginning month two onwards. One promotional offer per account. Not redeemable with any other offers or discounts or for any other services. Pricing does not include the required Yak Digital Home Phone compatible equipment. A $9.95 fee will apply to change your existing phone number. Offer subject to availability. Hardware
Long DistanceYou can also customize your Yak Digital Home Phone with exclusive long distance plans and rates:
*Terms of serviceapply. Offer subject to technology availability. Call Customer Service at 1.877.YAK.4YAK (1.877.925.4925). Security deposit may be required. All security deposits will be reimbursed in full after six months provided timely account payment history has been demonstrated. Free Yak to Yak calling includes VoIP and landlines. Monthly allotted North American long distance minutes do not include calls to Alaska, Hawaii or the Canadian Territories. One month free offer applies to Yak Digital Home Phone service only. Customer will be billed the Yak Digital Home Phone rate beginning month two onwards. One promotional offer per account. Not redeemable with any other offers or discounts or for any other services. Pricing does not include the required Yak Digital Home Phone compatible equipment. A $9.95 fee will apply to change your existing phone number. Offer subject to availability. **Preferred Long Distance is only available with Yak Home Phone subscriptions. Offer subject to technology availability. Call Customer Service at 1.877.YAK.4YAK (1.877.925.4925). Subject to change without notice. Yak Pak My Minutes include 500 minutes per month. Each additional minute will be billed at a per minute rate of 3.5 cents to Canada, China and Hong Kong and 5 cents to France, Israel and Italy. All minutes are pro-rated based on time of service activation. Plans do not include calls to Alaska, Hawaii or the Canadian Territories and are restricted to landline destinations with the exception of calls to Canada and the United States (where calls to mobile destinations are included) or unless otherwise indicated. Yak Pak My Minutes Israel plan does not include calls to country code 970. Yak Digital Home Phone
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*Terms of service apply. Offer subject to technology availability. Call Customer Service at 1.877.YAK.4YAK (1.877.925.4925). Security deposit may be required. All security deposits will be reimbursed in full after six months provided timely account payment history has been demonstrated. Free Yak to Yak calling includes VoIP and landlines. Monthly allotted North American long distance minutes do not include calls to Alaska, Hawaii or the Canadian Territories. One month free offer applies to Yak Digital Home Phone service only. Customer will be billed the Yak Digital Home Phone rate beginning month two onwards. One promotional offer per account. Not redeemable with any other offers or discounts or for any other services. Pricing does not include the required Yak Digital Home Phone compatible equipment. A $9.95 fee will apply to change your existing phone number. Offer subject to availability. Support Documents
FAQ - Yak Digital Home PhoneQuestions regarding Yak Digital Home Phone.
General FAQ
You will need a high speed Internet connection via DSL or Cable, plus one of the following:
An ATA phone adapter is a small device that is used to connect one or more standard analogue telephones to a digital telephone system such as Yak Digital Phone. With Yak Digital Phone service the device is a Linksys SPA2102 adaptor. This device comes with a power adapter, one Ethernet port, one Internet port, and two telephone ports. In the recommended configuration the SPA2102 plugs into your high speed modem and the network cable from your PC plugs into the Ethernet port. Your regular analogue telephone set plugs into one of the phone ports which allow you to make phone calls over the Internet.
An IP Phone is a special type of phone whose calls traverse the internet rather than the public telephone network. IP phones connect directly to your home network and thus must physically be located where network wiring exists. A variety of IP Phones are available with the SNOM 300 being the phone supported by Yak. IP phones are more expensive than ATA phone adapter devices therefore most users prefer to obtain an ATA as it allows them to continue using their existing analogue phones.
A Softphone is a software application for making telephone calls over the Internet using a computer. A softphone has the functions of a traditional phone such as a dial pad as well as many advanced features such as contact lists, call history, and messaging options. You will require a headset or a microphone with speakers in order to use a softphone. Yak Digital Phone recommends the use of the free X-Lite 4.0 softphone from Counterpath. X-Lite is a non-commercial freeware software application provided by CounterPath Corporation.
VoIP, or Voice Over Internet Protocol, is the technology that turns your analogue voice into digital data and sends it over the Internet instead of over traditional phone lines. With Yak Digital Phone you can make calls over your existing high speed internet connection while using your current analogue phone set. In addition you have an option of using the phone service from any location with an internet connection while using for example a softphone.
Yes. The main difference is that your phone calls are sent over the Internet instead of over traditional landlines. Other than that, the service is similar – you will just get more features at a great low cost! The sound quality should be the same as before and the basic functioning of the phone will be the same as it always has: you can call anyone and anyone can call you. Plus, in most cases, you can keep your phone number
No. However, Yak offers great bundle rebates and loyalty points.
At this time, the service won’t work with home alarm systems.
You need Internet service to make a VoIP call. If you do not have Internet service, as in a power outage or if your Internet is not working, you will not be able to use your VoIP service.
Yes. We recommend that you first set up your Yak Digital Phone service with the phone number we give you. When you have made a few calls and are satisfied with the service, you simply complete a Number Transfer form. Please allow 20 business days from when you submit the form to have your number transferred.
A DSL service runs over a landline phone line or a Dry Loop (a phone line without a dial tone). If you cancel your phone line, your provider will require that you purchase a Dry Loop service so that you continue receiving DSL service. You will incur a monthly charge and possibly an installation charge. If you are a Yak High Speed Internet customer or would like to become one, please visit the Yak High Speed Internet web page and look under Great Rates for our service charges and Dry Loop cost.
You can choose a city from our availability list and a number for that city will be provided to you. We will have phone numbers for the major cities in Canada. Please inquire with customer service when you sign up.
Yes, but Yak Digital Phone does not provide technical support for the use of devices other than the Linksys SPA2102 ATA, the SNOM 300 IP phone and the X-Lite 4.0 softphone. However you are free to use an unsupported device or softphone if you are willing to configure it yourself knowing that Yak will not provide technical support other than giving you our configuration details.
Yes. However, please note:
One way to use Yak Digital Phone on multiple phones is to use a cordless phone with multiple handsets. You can plug the base station into the ATA and all your handsets will ring.
Can I make/receive a call with my softphone and with my Analogue Phone connected to my ATA at the same time?
No. Concurrent calls are not allowed, however you can be logged in with one or more devices at the same time.
There are no installation or activation charges.
Yes, there is a charge of 80¢ for long distance directory assistance.
Yes, Yak offers ebilling and you can retrieve your invoice through our Yak Self Care Portal. There, you can view, download, save or print your current and previous invoices, update your contact information, change your billing information such as entering a new credit card number, or add services to your account. Access the Portal by using your email address and password that you chose to use when you signed up for your Yak services. If you're an existing customer click here.to login. Be sure to choose ebiling as your invoice method on the Portal or call Customer Service at 1.800.490.7235 to switch today. Yes, an administrative charge of $1.95 per month applies if you choose to receive a paper invoice. Help save trees and your money with online billing with Yak. If you're an existing customer, click here to switch to online invoice retrieval.
July 1, 2010 in the provinces of Ontario and British Columbia the PST and GST will be combined to create the HST [Harmonized Sales Tax]. The HST is applicable on Yak services. HST will appear on your monthly invoice beginning June 15, 2010. Learn more about the HST through the Canada Revenue Agency. HST is already in effect in the provinces of Nova Scotia, New Brunswick, and Newfoundland, Labrador, and Quebec.
The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or chequing account information received by Yak is encrypted and stored on our secure billing servers.
Yes, you'll always receive your invoice approximately 10 business days before any payments are processed.
Call Trace ensures that the number of your last incoming caller is recorded so that appropriate action may be taken against the harassing party.
Note: There is a $5 fee for this service and should only be used in serious situations. Trace information will only be released to the police; it will not be provided to you. You must contact the police if you wish to take action on a traced call. May not be available in certain areas.
Update Your Service Address9-1-1 emergency calling using Yak Digital Home Phone Service provides a more limited form of 9-1-1 emergency calling than that available using traditional wireline 9-1-1 emergency calling. Unlike traditional wireline 9-1-1 emergency calling, Yak Digital Home Phone Service will not automatically provide such Operator with your address and telephone number. You must orally provide the Operator with your current address and telephone number. In addition, we strongly advise that with any change of address and/or telephone number you update your Yak account. This information may be accessed by an Operator and the PSAP [Public Service Answering Point] if you unable to communicate your address and telephone orally. Learn more here. Please login using your Yak Account Username and Password. Your Yak Username would have been emailed to you shortly after you signed up, if you have lost your account information you can retrieve it here or by calling Customer Service at 1.877.YAK.4YAK. |
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