Yak International Call Me - FAQ

FAQ - Yak International Call Me

• Q. What is Yak International Call Me?
• Q. How does Yak International Call Me work?
• Q. What countries/cities does the service work from?
• Q. How does my friend or family member reach me once I've signed up for Yak International Call Me?
• Q. What are the international access numbers for Yak's International Call Me service?
• Q. Is there a monthly fee for Yak's International Call Me service?
• Q. What is a Calling Zone?
• Q. How do I register more than one telephone number on this service? For example, I would like to register my cellular phone number.
• Q. Is there a maximum number of calls that can be placed using Yak's International Call Me service?
• Q. Can I be sure that the person calling me isn't going to pay any of the long distance charges?
• Q. Can I just use my regular phone for the service?
• Q. Is Yak's International Call Me service a Voice Over Internet Protocol service?
• Q. Can you guarantee that the quality of the calls I receive through Yak International Call Me will be good?

• General FAQ

• Q. Does Yak offer electronic invoicing?
• Q. Is there a charge for receiving a paper invoice?
• Q. Are there any taxes or other government fees that I should know about?
• Q. How do you protect my payment information?
• Q. Do you send a bill before you charge my credit card or process an EFT payment?

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  Q. What is Yak International Call Me?
  A. It's a calling plan that allows you to receive calls from friends and relatives abroad, similar to a collect call service, while saving big on long distance charges.
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  Q. How does Yak International Call Me work?
  A.

  Yak International Call Me offers local phone numbers in various international destinations which allows your friends/relatives to simply dial a local number, follow the instructions and then get connected to you. Because you get to accept or reject every call you receive, you know that the service is secure. Your friends and family don't have to pay when calling you using Yak International Call Me, all the calls that you accept through the plan will be billed at our best rates on your monthly Yak invoice.

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  Q. What countries/cities does the service work from?
  A. The following are the countries from which Yak International Call Me is currently available:
  • Czech Republic
  • Poland
  • Romania
  • Slovakia
  • Slovenia
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  Q. How does my friend or family member reach me once I've signed up for Yak International Call Me?
  A. To reach you using Yak International Call Me, your friend or relative simply needs to call an access number local to them and follow the prompts.
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  Q. What are the international access numbers for Yak's International Call Me service?
  A.

  Click on the country that you're interested in for a complete list of access numbers:

  • Czech Republic
  • Poland
  • Romania
  • Slovakia
    
  • Slovenia
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  Q. Is there a monthly fee for Yak's International Call Me service?
  A.

  Yes, a small monthly fee applies for access Yak International Call Me service. Click here for a complete list of Yak International Call Me rates.

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  Q. What is a Calling Zone?
  A.

  A Calling Zone is simply a way for us to distinguish different areas from which Yak International Call Me is available.  Yak International Call Me currently has one available calling zone, Calling Zone A, which includes the following countries:

  • Czech Republic
  • Poland
  • Romania
  • Slovakia
  • Slovenia
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  Q. How do I register more than one telephone number on this service? For example, I would like to register my cellular phone number.
  A.

  You may register as many numbers as you like for Yak International Call Me service. The service is available on both landline and cellular numbers.

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  Q. Is there a maximum number of calls that can be placed using Yak's International Call Me service?
  A.

  N0 - your friends and family can call you as much as they'd like using Yak International Call Me.

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  Q. Can I be sure that the person calling me isn't going to pay any of the long distance charges?
  A. Definitely... Because your friend or relative is using a local access number provided by Yak to contact you, you can be sure that all of the long distance charges will be billed on your monthly Yak invoice.
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  Q. Can I just use my regular phone for the service?
  A. Yes, you can receive calls to any phone (landline or cell phone) as long as the phone number is registered on Yak International Call Me.
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  Q. Is Yak's International Call Me service a Voice Over Internet Protocol service?
  A. No!  Our service uses traditional phone lines to complete all calls, ensuring the highest in voice quality and reliability.
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  Q. Can you guarantee that the quality of the calls I receive through Yak International Call Me will be good?
  A.

  The quality of the calls you receive should be as good as what you're used to, Yak is careful to ensure that we use the highest quality routes for our customers' calls.  Keep in mind that if you're receiving a call from an international cell phone, that party's service/reception could affect the quality of your call.  Should you experience any difficulties or have any questions about call quality, we're here to help.  Click here to contact our Customer Service Department.

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• General FAQ

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  Q. Does Yak offer electronic invoicing?
  A.

  Yes, retrieve your invoice through our Self Care site, which allows you to sort and save all of your invoices, as well as update contact information. Or contact Yak Customer Service Department at 1-800-490-7235 to make the switch today. Limited time offer. View contest detail here.

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  Q. Is there a charge for receiving a paper invoice?
  A.

  Yes, an administrative charge of $1.95 per month applies if you choose to receive a paper invoice. Help save trees and your money with online billing with Yak.  If you're an existing customer, click here to switch to online invoice retrieval.

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  Q. Are there any taxes or other government fees that I should know about?
  A.

  Your Yak services are subject to both federal (GST) and provincial taxes (in those provinces where such taxes are applicable), with the exception of Yak High Speed Internet service, which is exempt from provincial tax. For more information on taxes or government, please contact our friendly Customer Service Department.

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  Q. How do you protect my payment information?
  A. The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or chequing account information received by Yak is encrypted and stored on our secure billing servers.
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  Q. Do you send a bill before you charge my credit card or process an EFT payment?
  A. Yes, you'll always receive your invoice approximately 10 business days before any payments are processed.
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