Yak Home Phone - FAQ

FAQ - Yak Home Phone

• Q. Can I keep my existing telephone number?
• Q. What features are available with Yak Home Phone?
• Q. Where is Yak Home Phone available?
• Q. Will my DSL Internet service be affected by switching to Yak Home Phone?
• Q. Will my telephone service be interrupted during the switch to Yak Home Phone?
• Q. What will the long distance plan be on my new Yak Home Phone?
• Q. If I sign up for Yak Home Phone service, do I need to call my current provider to notify them of the change?
• Q. Are emergency 911 and 711 services available with Yak Home Phone?
• Q. What features are included with Yak Home Phone voicemail?
• Q. What will happen to my existing voicemail if I switch to Yak Home Phone?

• General FAQ

• Q. Does Yak offer electronic invoicing?
• Q. Is there a charge for receiving a paper invoice?
• Q. Are there any taxes or other government fees that I should know about?
• Q. How do you protect my payment information?
• Q. Do you send a bill before you charge my credit card or process an EFT payment?

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  Q. Can I keep my existing telephone number?
  A. Yes. If you switch to Yak Home Phone service, you can keep your existing home telephone number as long as you are within our serviceable area.
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  Q. What features are available with Yak Home Phone?
  A. Voicemail, Call Display & Caller ID, Call Waiting, Unlimited Call Forwarding, Unlimited 3-Way Calling and Voicemail are all available with Yak Home Phone.
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  Q. Where is Yak Home Phone available?
  A. Yak Home Phone is currently available in most areas in Alberta, British Columbia, Ontario and Quebec.
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  Q. Will my DSL Internet service be affected by switching to Yak Home Phone?
  A. No. Your current DSL service will not be disrupted, but consider switching to Yak High Speed Internet to save even more on both services! Click here for more on Yak Paks.

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  Q. Will my telephone service be interrupted during the switch to Yak Home Phone?
  A. Yak will transfer your phone service from your current provider seamlessly. You should notice no interruption in your service during the transition.
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  Q. What will the long distance plan be on my new Yak Home Phone?
  A. With Yak Home Phone, you'll get our best Yak Long Distance rates, 24/7. For a complete list of Yak Long Distance rates, click here.  Make a lot of long distance calls? Click here for more info on Yak Unlimited plans.

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  Q. If I sign up for Yak Home Phone service, do I need to call my current provider to notify them of the change?
  A. No, we will take care of that for you. As long as you are keeping your exising phone number, your phone provider will be notified by Yak of the change in service.
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  Q. Are emergency 911 and 711 services available with Yak Home Phone?
  A. Yes. Emergency 911 and 711 services are available to all Yak Home Phone users and no additional charges apply.
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  Q. What features are included with Yak Home Phone voicemail?
  A. Yak Home Phone voicemail includes a 1 minute personal greeting, an extended absence greeting, new messages are kept for 21 days, and saved messages are stored for 7 days, ability to re-save expired messages, ability to send messages within the voice messaging system, a 20 message maximum, and a maximum message length of 3 minutes.
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  Q. What will happen to my existing voicemail if I switch to Yak Home Phone?
  A. When you switch to Yak Home Phone, you will migrate to Yak's voicemail platform and any saved messages or greetings will be lost. You will also be provided with a new password to access your voicemail. All the information that you need will be included in your welcome letter, which you'll receive before the service is activated.
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• General FAQ

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  Q. Does Yak offer electronic invoicing?
  A.

  Yes, retrieve your invoice through our Self Care site, which allows you to sort and save all of your invoices, as well as update contact information. Or contact Yak Customer Service Department at 1-800-490-7235 to make the switch today. Limited time offer. View contest detail here.

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  Q. Is there a charge for receiving a paper invoice?
  A.

  Yes, an administrative charge of $1.95 per month applies if you choose to receive a paper invoice. Help save trees and your money with online billing with Yak.  If you're an existing customer, click here to switch to online invoice retrieval.

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  Q. Are there any taxes or other government fees that I should know about?
  A.

  Your Yak services are subject to both federal (GST) and provincial taxes (in those provinces where such taxes are applicable), with the exception of Yak High Speed Internet service, which is exempt from provincial tax. For more information on taxes or government, please contact our friendly Customer Service Department.

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  Q. How do you protect my payment information?
  A. The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or chequing account information received by Yak is encrypted and stored on our secure billing servers.
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  Q. Do you send a bill before you charge my credit card or process an EFT payment?
  A. Yes, you'll always receive your invoice approximately 10 business days before any payments are processed.
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