10 10 Yak - FAQ

FAQ - 10 10 Yak

• Q. How does 10-10-Yak work?
• Q. Will my local or long distance service change if I start to use 10-10-Yak?
• Q. What's the difference between 10-10-925 and 10-15-945?
• Q. What if I call with Yak and no one picks up? Will I still be charged for the call?
• Q. What if I forget to dial 10-10-Yak before my call?
• Q. What increments does Yak use to bill its calls?
• Q. If I use someone other than the local phone company for my long distance calls, can I still use Yak?
• Q. Do I wait for a dial tone after I dial 10-10-Yak before I dial the long distance number?
• Q. Do I have to make my long distance calls at a certain time of the day to save with Yak?
• Q. Can I use 10-10-Yak to send faxes?
• Q. Can I use 10-10-Yak while I travel?
• Q. Is Yak affiliated with my local phone company?
• Q. What is a special country code termination? How do I find out if I'm dialing to a special country code termination?
• Q. Why are Yak's long distance rates so much lower than my local phone company?
• Q. Does a higher rate apply if I call a cell phone?

• General FAQ

• Q. Does Yak offer electronic invoicing?
• Q. Is there a charge for receiving a paper invoice?
• Q. Are there any taxes or other government fees that I should know about?
• Q. How do you protect my payment information?
• Q. Do you send a bill before you charge my credit card or process an EFT payment?

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  Q. How does 10-10-Yak work?
  A. Simple. By dialing 10-10-Yak (925) before each long distance call you place, you are sending a signal to your local phone company that this call is to be processed by Yak. Your local phone company routes the call to Yak's network, we send it over the lowest cost route available using one of our multiple long distance wholesale suppliers. We collect the call details, rate the call and send the information back to your local phone company for billing and collection. It's neat, paperless, high-tech and you yakkers get the benefit of these super low rates.
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  Q. Will my local or long distance service change if I start to use 10-10-Yak?
  A. No. The great thing about 10-10-Yak (925) is that you can save big on long distance without having to switch carriers. Just dial 10-10-Yak (925) before your long distance call
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  Q. What's the difference between 10-10-925 and 10-15-945?
  A. None!  Both 10-10-925 and 10-15-945 work as Yak dial-around numbers and offer identical rates and services.  10-15-945 was simply the original Yak number and 10-10-925 was introduced because it was easier to remember.
  Feel free to use whichever number you prefer.

  Or, better yet, forget dialing extra numbers altogether and switch to Yak Long Distance. Click here for more info.

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  Q. What if I call with Yak and no one picks up? Will I still be charged for the call?
  A. No. With Yak you will only pay for calls that are connected.  Connected calls include connections to answering machines and voice mail. All connected calls 10 seconds or more in duration are subject to a 20 cent minimum charge.  Click here for a complete list of 10-10-Yak rates.

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  Q. What if I forget to dial 10-10-Yak before my call?
  A. Only when you dial 10-10-Yak (925) before your number, will that call be carried on Yak's network and billed at Yak's low rates.  Or, better yet, forget dialing extra numbers altogether and switch to Yak Long Distance.  Click here for more info.
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  Q. What increments does Yak use to bill its calls?
  A. Yak bills its calls by the minute and adjusts the length of the call to the next minute. For example, if a call lasts for two minutes and forty-five seconds, it will be billed at three minutes. Click here for a complete list of 10-10-Yak rates.
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  Q. If I use someone other than the local phone company for my long distance calls, can I still use Yak?
  A. Definitely.  As long as you have access to placing long distance calls, you can dial 10-10-Yak before your long distance call to save money.  All your 10-10-Yak calls will appear on your regular local phone bill.  Or, get Yak's best rates by signing up for Yak Long Distance.  Click here for more info.
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  Q. Do I wait for a dial tone after I dial 10-10-Yak before I dial the long distance number?
  A. No. Just pick up the phone and dial your numbers in one consecutive sequence. Simply dial 10-10-925 and then 1+ area code + number for calls to North America and the Caribbean or dial 10-10-925 + 011 +country code + city code + number for all of your international calls.
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  Q. Do I have to make my long distance calls at a certain time of the day to save with Yak?
  A. No. Yak's super low long distance rates apply 24 hours a day, 7 days a week!
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  Q. Can I use 10-10-Yak to send faxes?
  A. Absolutely. 10-10-Yak (925) can be used to place regular telephone calls or to send faxes.
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  Q. Can I use 10-10-Yak while I travel?
  A. At the moment, 10-10-Yak (925) is only available from your residential telephone line.  But we do offer the Yak Travel Card - a calling card that allows you to make calls from Canada, the United States and 15 international destinations to anywhere in the world. Yak's great rates with all calls billed on a monthly Yak invoice.  Click here for more info about Yak Travel Card.

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  Q. Is Yak affiliated with my local phone company?
  A. Yak uses local phone companies as third party billing agents, but that's pretty much all we have to do with them.
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  Q. What is a special country code termination? How do I find out if I'm dialing to a special country code termination?
  A. A special country code termination is an international toll number assigned to certain institutions in various destinations.  These may include army bases, universities, hospitals, banks and other government institutions.  If you're calling a special country code termination, your call could be billed at a higher rate.  Some governments and organizations charge higher fees for these calls.  For more information on special country code terminations click here to contact our Customer Service Department.
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  Q. Why are Yak's long distance rates so much lower than my local phone company?
  A.

  At Yak, we're always shopping for the best deal for our customers, maintaining the highest level of quality and service.  Yak buys time at a bulk rate from various carriers.  We then route your long distance calls for the lowest cost.  Yak will always pass the savings on to our customers.  For a complete list of 10-10-Yak rates, click here.

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  Q. Does a higher rate apply if I call a cell phone?
  A. For calls to Canada and the United States, rates for calling land lines and cell phones are the same.  For some countries a higher cellular rate may apply.  Click here for a complete list of 10-10-Yak rates.
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• General FAQ

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  Q. Does Yak offer electronic invoicing?
  A.

  Yes, retrieve your invoice through our Self Care site, which allows you to sort and save all of your invoices, as well as update contact information. Or contact Yak Customer Service Department at 1-800-490-7235 to make the switch today. Limited time offer. View contest detail here.

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  Q. Is there a charge for receiving a paper invoice?
  A.

  Yes, an administrative charge of $1.95 per month applies if you choose to receive a paper invoice. Help save trees and your money with online billing with Yak.  If you're an existing customer, click here to switch to online invoice retrieval.

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  Q. Are there any taxes or other government fees that I should know about?
  A.

  Your Yak services are subject to both federal (GST) and provincial taxes (in those provinces where such taxes are applicable), with the exception of Yak High Speed Internet service, which is exempt from provincial tax. For more information on taxes or government, please contact our friendly Customer Service Department.

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  Q. How do you protect my payment information?
  A. The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or chequing account information received by Yak is encrypted and stored on our secure billing servers.
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  Q. Do you send a bill before you charge my credit card or process an EFT payment?
  A. Yes, you'll always receive your invoice approximately 10 business days before any payments are processed.
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