Yak - Long Distance

Yak Long Distance

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FAQ

Stop paying too much for your long distance calls

Switching to Yak for long distance is easy, and you can cancel service at anytime.

No monthly fees
No network fees
No access fees
Direct dial service - no PINS or codes to remember!
Eco-friendly online invoice retrieval
Earn Yak Payback points for rewards
Contract-free!*

Country	Country Code	Rate
Canada	1	0.035
United States	1	0.035
Afghanistan	93	0.35
Albania	355	0.19
Albania - Mobile	355	0.29
Algeria	213	0.19
Algeria - Mobile	213	0.25
American Samoa	1684	0.15
Andorra	376	0.15
Andorra - Mobile	376	0.45
Angola	244	0.29
Anguilla	1264	0.29
Antarctica	6721	1.35
Antigua & Barbuda	1268	0.19
Argentina	54	0.06
Argentina - Buenos Aires	5411	0.04
Argentina - Mobile	54	0.12
Armenia	374	0.19
Armenia - Mobile	374	0.35
Armenia - Yerevan	3741	0.15
Aruba	297	0.19
Aruba - Mobile	297	0.29
Ascension Island	247	0.99
Australia	61	0.06
Australia - Mobile	61	0.29
Australia Territories	672	1.35
Austria	43	0.05
Austria - Mobile	43	0.33
Azerbaijan	994	0.29
Azerbaijan - Mobile	994	0.35
Bahamas	1242	0.12
Bahrain	973	0.29
Bangladesh	880	0.09
Barbados	1246	0.35
Belarus	375	0.39
Belgium	32	0.05
Belgium - Mobile	32	0.35
Belize	501	0.39
Benin	229	0.25
Bermuda	1441	0.12
Bhutan	975	0.29
Bolivia	591	0.19
Bolivia - La Paz	591	0.15
Bolivia - Mobile	591	0.25
Bosnia & Herzegovina	387	0.29
Bosnia & Herzegovina - Mobile	387	0.45
Botswana	267	0.19
Brazil	55	0.09
Brazil - Mobile	55	0.25
Brazil - Rio de Janeiro	55	0.04
Brazil - Sao Paulo	5511	0.04
British Virgin Islands	1284	0.19
Brunei	673	0.15
Bulgaria	359	0.19
Bulgaria - Mobile	359	0.45
Burkina Faso	226	0.65
Burundi	257	0.39
Cambodia	855	0.39
Cameroon	237	0.35
Cape Verde	238	0.49
Cayman Islands	1345	0.25
Cayman Islands - Mobile	1345	0.35
Central African Republic	236	0.29
Chad	235	0.25
Chile	56	0.06
Chile - Mobile	56	0.29
Chile - Santiago	562	0.04
China	86	0.035
China - Mobile	86	0.035
China - Telecom Mobile	86	0.035
China - Unicom Mobile	86	0.035
Colombia	57	0.09
Colombia - Mobile	57	0.15
Comoros/Mayotte	269	0.49
Comoros/Mayotte - Mobile	269	0.65
Congo Rep	242	0.29
Cook Islands	682	1.25
Costa Rica	506	0.09
Costa Rica - Mobile	506	0.15
Croatia	385	0.15
Croatia - Mobile	385	0.35
Cuba	53	1.49
Cyprus	357	0.15
Czech Republic	420	0.049
Czech Republic - Mobile	420	0.18
Dem. Rep. of Congo	243	0.49
Dem. Rep. of Congo - Mobile	243	0.45
Democratic People's Republic of Korea	850	0.99
Denmark	45	0.05
Denmark - Mobile	45	0.33
Diego Garcia	246	1.15
Djibouti	253	0.49
Dominica	1767	0.25
Dominican Republic	1849	0.11
Dominican Republic	1829	0.11
Dominican Republic	1809	0.11
Dominican Republic - Mobile	1849	0.25
Dominican Republic - Mobile	1809	0.25
Dominican Republic - Mobile	1829	0.25
East Timor	670	0.85
Ecuador	593	0.25
Ecuador - Mobile	593	0.35
Egypt	20	0.29
El Salvador	503	0.19
El Salvador - Mobile	503	0.25
EMSAT	88213	5.50
Equatorial Guinea	240	0.39
Eritrea	291	0.39
Estonia	372	0.06
Estonia - Mobile	372	0.45
Estonia - Special NGN	37270	0.45
Ethiopia	251	0.39
Falkland Islands	500	1.49
Faroe Islands	298	0.25
Fiji	679	0.69
Finland	358	0.06
Finland - Mobile	358	0.35
Finland - Non-geographic	35871	0.35
France	33	0.05
France - Free Mobile	33	0.25
France - Mobile	33	0.25
French Guiana	594	0.25
French Guiana - Mobile	594	0.35
French Polynesia	689	0.39
Gabon	241	0.19
Gambia	220	0.49
Georgia	995	0.19
Georgia - Mobile	995	0.29
Germany	49	0.05
Germany - Mobile	49	0.29
Ghana	233	0.19
Ghana - Mobile	233	0.25
Gibraltar	350	0.19
Gibraltar - Mobile	350	0.45
Greece	30	0.06
Greece - Mobile	30	0.29
Greenland	299	0.59
Grenada	1473	0.29
Grenada - Mobile	1473	0.39
Guadeloupe	590	0.19
Guadeloupe - Mobile	590	0.45
Guam	1671	0.09
Guatemala	502	0.19
Guatemala - Mobile	502	0.25
Guinea	224	0.39
Guinea Bissau	245	1.45
Guyana	592	0.29
Haiti	509	0.25
Honduras	504	0.49
Hong Kong	852	0.04
Hong Kong - Mobile	852	0.035
Hungary	36	0.06
Hungary - Mobile	36	0.29
Iceland	354	0.09
Iceland - Mobile	354	0.35
India	91	0.10
Indonesia	62	0.13
Indonesia - Jakarta	6221	0.07
Indonesia - Mobile	62	0.16
Inmarsat - East Atlantic	871	10.00
Inmarsat - Indian Ocean	873	10.00
Inmarsat - Pacific Ocean	872	10.00
Inmarsat - SNAC	870	10.00
Inmarsat - West Atlantic	874	10.00
Iran	98	0.25
Iran - Mobile	98	0.29
Iran - Mobile	98	0.29
Iran - MTN Mobile	98	0.29
Iraq	964	0.25
Iraq - Mobile	964	0.39
Ireland	353	0.05
Ireland - Mobile	353	0.29
Iridium	881	3.70
Israel	972	0.05
Israel - Mobile	972	0.15
Israel - Palestine	97292	0.39
Israel - Palestine	97282	0.39
Israel - Palestine	97242	0.39
Israel - Palestine	97222	0.39
Israel - Palestine Mobile	972	0.39
Italy	39	0.05
Italy - Mobile	39	0.27
Ivory Coast	225	0.35
Jamaica	1876	0.10
Jamaica - Mobile	1876	0.29
Japan	81	0.05
Japan - Mobile	81	0.19
Jordan	962	0.29
Jordan - Mobile	962	0.35
Kazakhstan	7	0.29
Kazakhstan - Almaty	7	0.29
Kazakhstan - Mobile	7	0.29
Kenya	254	0.35
Kenya - Mobile	254	0.45
Kenya - Nairobi	25420	0.29
Kiribati	686	0.99
Korean Republic	82	0.05
Korean Republic - Mobile	82	0.09
Kuwait	965	0.25
Kuwait - Mobile	965	0.25
Kuwait - Zain Mobile	965	0.25
Kyrgyzstan	996	0.25
Laos	856	0.11
Latvia	371	0.25
Latvia - Mobile	371	0.39
Lebanon	961	0.19
Lebanon - Mobile	961	0.25
Lesotho	266	0.39
Liberia	231	0.29
Libya	218	0.25
Libya - Al Hurra Mobile	218	0.25
Liechtenstein	423	0.19
Liechtenstein - Mobile	423	0.79
Lithuania	370	0.19
Lithuania - Mobile	370	0.29
Luxembourg	352	0.06
Luxembourg - Mobile	352	0.39
Macau	853	0.35
Macedonia	389	0.35
Macedonia - Mobile	389	0.45
Madagascar	261	0.45
Malawi	265	0.29
Malaysia	60	0.05
Malaysia - Mobile	60	0.12
Maldives	960	0.79
Mali	223	0.69
Malta	356	0.19
Malta - Mobile	356	0.55
Mariana Islands	1670	0.15
Marshall Islands	692	0.59
Martinique	596	0.29
Martinique - Mobile	596	0.45
Mauritania	222	0.29
Mauritius Island	230	0.59
MCP Network	88232	3.99
Mexico	52	0.12
Mexico - Mexico City	5255	0.04
Micronesia	691	0.29
Moldova	373	0.21
Moldova - Mobile	373	0.25
Monaco	377	0.19
Monaco - Mobile	377	0.15
Mongolia	976	0.15
Montenegro	382	0.099
Montenegro - Mobile	382	0.249
Montserrat	1664	0.25
Morocco	212	0.29
Mozambique	258	0.29
Myanmar	95	0.35
Namibia	264	0.29
Namibia - Mobile	264	0.35
Nauru	674	1.70
Nepal	977	0.29
Netherlands	31	0.05
Netherlands - Mobile	31	0.25
Netherlands Antilles	599	0.29
New Caledonia	687	0.35
New Zealand	64	0.04
New Zealand - Mobile	64	0.30
Nicaragua	505	0.29
Nicaragua - Mobile	505	0.35
Niger Republic	227	0.19
Nigeria	234	0.35
Niue Island	683	1.49
Norway	47	0.05
Norway - Mobile	47	0.29
Oman	968	0.35
Oration Technologies Network	88233	4.99
Pakistan	92	0.10
Palau	680	0.29
Palestine	970	0.39
Panama	507	0.15
Panama - Mobile	507	0.25
Papua New Guinea	675	0.60
Paraguay	595	0.25
Paraguay - Mobile	595	0.29
Peru	51	0.12
Peru - Lima	51	0.09
Peru - Mobile	51	0.39
Philippines	63	0.15
Philippines - Mobile	63	0.19
Poland	48	0.039
Poland - Mobile	48	0.159
Portugal	351	0.05
Portugal - Mobile	351	0.29
Puerto Rico	1939	0.06
Puerto Rico	1787	0.06
Qatar	974	0.49
Reunion Island	262	0.39
Reunion Island - Mobile	262	0.45
Romania	40	0.069
Romania - Mobile	40	0.199
Russia	7	0.09
Russia - Mobile	7	0.15
Russia - Moscow Central	7499	0.05
Russia - Moscow Central	7495	0.05
Russia - St Petersburg	7812	0.05
Rwanda	250	0.29
San Marino	378	0.09
Sao Tome & Principe	239	1.75
Saudi Arabia	966	0.29
Saudi Arabia - Dhahran	966	0.25
Saudi Arabia - Jeddah	966	0.25
Saudi Arabia - Mobile	966	0.39
Saudi Arabia - Riyadh	966	0.25
Senegal	221	0.35
Serbia	381	0.099
Serbia - Mobile	381	0.249
Seychelles	248	0.19
Sierra Leone	232	0.99
Singapore	65	0.04
Sint Maarten	1721	0.29
Slovak Republic	421	0.069
Slovak Republic - Mobile	421	0.219
Slovenia	386	0.079
Slovenia - Mobile	386	0.299
Solomon Islands	677	2.99
Somalia	252	0.59
South Africa	27	0.19
South Africa - Mobile	27	0.35
Spain	34	0.05
Spain - Mobile	34	0.25
Spain - Yoigo Mobile	34	0.25
Sri Lanka	94	0.19
St Helena	290	1.25
St Kitts & Nevis	1869	0.45
St Pierre & Miquelon	508	0.35
St Vincent & Grenadines	1784	0.55
St. Lucia	1758	0.59
Sudan	249	0.29
Sudan - Mobile	249	0.39
Suriname	597	0.29
Swaziland	268	0.29
Sweden	46	0.05
Sweden - Mobile	46	0.29
Switzerland	41	0.05
Switzerland - Mobile	41	0.33
Syria	963	0.49
Taiwan	886	0.04
Taiwan - CHT Mobile	886	0.12
Taiwan - Mobile	886	0.12
Taiwan - Mobile	886	0.12
Tajikistan	992	0.15
Tanzania	255	0.39
Thailand	66	0.06
Thuraya	882	1.75
Togo	228	0.29
Tokelau	690	1.25
Tonga	676	0.45
Trinidad & Tobago	1868	0.13
Trinidad & Tobago - Mobile	1868	0.19
Tunisia	216	0.39
Turkey	90	0.15
Turkey - Mobile	90	0.25
Turkmenistan	993	0.39
Turks & Caicos	1649	0.19
Turks & Caicos - Mobile	1649	0.29
Tuvalu	688	1.35
Uganda	256	0.25
Ukraine	380	0.16
United Arab Emirates	971	0.29
United Kingdom	44	0.05
United Kingdom - Mobile	44	0.29
United Kingdom - Special	44	0.29
United Kingdom - Special NTS 845	44	0.29
United Kingdom - Special NTS 870	44	0.29
United States - Alaska	1907	0.035
United States - Hawaii	1808	0.035
Uruguay	598	0.19
Uruguay - Mobile	598	0.39
Uruguay - Montevideo	5982	0.15
US Virgin Islands	1340	0.09
Uzbekistan	998	0.19
Vanuatu	678	1.25
Venezuela	58	0.06
Venezuela - Mobile	58	0.25
Vietnam	84	0.10
Wallis & Futuna	681	1.35
Western Samoa	685	0.75
Yemen	967	0.29
Zambia	260	0.19
Zambia - Mobile	260	0.29
Zimbabwe	263	0.25

You can customize your Yak Home Phone with these exclusive long distance plans:

Preferred Long Distance for your Yak Home Phone*	Yak Pak My Minutes Unlimited Long Distance
Preferred India 3.5¢ per min Preferred Philippines 12¢ per min	Canada China & Hong Kong France Israel Italy
No extra cost!	$5**

*Terms of service apply. Rates in effect 24/7and subject to change without notice. Yak Pak My Minutes include 500 minutes per month. Each additional minute will be billed at a per minute rate of 3.5 cents to Canada, China and Hong Kong and 5 cents to France, Israel and Italy. All minutes are pro-rated based on time of service activation. Plans do not include calls to Alaska, Hawaii or the Canadian Territories and are restricted to landline destinations with the exception of calls to Canada and the United States (where calls to mobile destinations are included) or unless otherwise indicated. Yak Pak My Minutes Israel plan does not include calls to country code 970.

Yak Long Distance will save you money, whether you're a big time yakker, or just make a call every once in a while. Switch today for great rates and big savings.

No monthly fees
No network fees
No access fees
Direct dial service - no PINS or codes to remember!
Eco-friendly online invoice retrieval
Earn Yak Payback points for rewards
Contract-free!*

How It Works

Switch to Yak Long Distance, and Yak becomes your dedicated long distance provider or Primary Interexchange Carrier (PIC) on your current home phone line. The switch process is seamless. You will not be required to do anything, just get ready to save!

When you decide to switch to Yak, your order triggers a request to your local home phone service provider. Your local home phone service provider will then make the change to your account, switching your long distance services to Yak Communications.

Once Yak Long Distance is active on your phone line, all of the long distance calls you make, whether domestic or international, will be routed directly through Yak at our best rates.

FAQ - Yak Long Distance

Questions regarding Yak Long Distance.

Can I switch more than one phone line to Yak Long Distance?
Can I register my fax line with Yak Long Distance service?
What happens after I sign up for Yak Long Distance?
What is 1-700-555-4141?
Do I need to notify my current carrier that I'm switching to Yak?
Are there any fees or minimum usage requirements with Yak Long Distance?
What billing increments are used for Yak Long Distance service?
Will any long distance charges appear on my local phone bill?
What will happen to my current local and long distance service if I register for Yak Long Distance?
What happens if I place a call and no one picks up? Will I still be charged for the call?
How do I find out if Yak Long Distance is available to me?
Is there a charge for directory assistance (411)?

General FAQ

Is there a charge for directory assistance (411)?
What is Yak Payback?
Does Yak offer electronic invoicing?
Is there a charge for receiving a paper invoice?
Are there any taxes or other government fees that I should know about?
How do you protect my payment information?
Do you send a bill before you charge my credit card or process an EFT payment?
What is Call Trace?
How to use Call Trace?

Can I switch more than one phone line to Yak Long Distance?

There is no limit on the number of phone lines that you sign up with Yak Long Distance Service. The more lines, the greater your savings.

Can I register my fax line with Yak Long Distance service?

Yes, Yak Long Distance can be used on either a fax or standard telephone line.

What happens after I sign up for Yak Long Distance?

Once you've registered, it will take about 3 to 5 business days for your long distance to be switched to Yak. To confirm that you're with Yak, simply dial toll-free 1-700-555-4141 from the phone line you registered. If the message indicates Yak, your Yak Long Distance account is now active.

What is 1-700-555-4141?

1-700-555-4141 is a toll-free number maintained by the Canadian Radio-television and Telecommunications Commission (or CRTC). When you call 1-700-555-4141 a recorded message informs you of the current long distance carrier for the line called from.

Do I need to notify my current carrier that I'm switching to Yak?

No, when you sign up for Yak Long Distance, we notify your local carrier of the request and they make the switch, automatically cancelling services with your previous long distance provider.

Are there any fees or minimum usage requirements with Yak Long Distance?

There are no fees or minimum usage requirements associated with Yak Long Distance. However, if you choose to receive a paper invoice for your Yak services, an administrative charge of $1.95 does apply. The fee is waived for customers over 65. Save trees and money! Click here to find out about online invoice retrieval.

What billing increments are used for Yak Long Distance service?

All calls are billed in full one minute increments. Yak bills its calls by the minute and rounds the length of the call up to the next minute. For example, if a call lasts for two minutes and 15 seconds, the charge on your bill will be for three minutes. Click here for a complete list of Yak Long Distance rates.

Will any long distance charges appear on my local phone bill?

No. With Yak Long Distance you get a monthly invoice from Yak, which you can choose to receive electronically or by standard mail (an administrative charge of $1.95 applies to paper bills mailed).

What will happen to my current local and long distance service if I register for Yak Long Distance?

There will be no change to your local service, but any long distance services you are currently receiving from other carriers will be cancelled. With Yak Long Distance, you'll still be able to use dial-around or access number-based services. At Yak, we don't restrict our customers' choices.

What happens if I place a call and no one picks up? Will I still be charged for the call?

No. With Yak Long Distance you will only pay for calls that are connected. However, it's important to note that connections include those to answering machines and voice mail.

How do I find out if Yak Long Distance is available to me?

Yak Long Distance is available throughout Canada, with nearly all local carriers. As long as you have a standard landline telephone, it's more than likely that the service is available to you.

Is there a charge for directory assistance (411)?

Yes, there is a charge of $0.80 for long distance directory assistance.

Is there a charge for directory assistance (411)?

Yes, there is a charge of 80¢ for long distance directory assistance.

What is Yak Payback?

Yak Payback is Yak's loyalty program - it’s designed to reward you, the loyal Yak customer. When you use your Yak services like Home Phone, Long Distance, High Speed Internet, you'll earn valuable points, then you can turn those points into rewards like savings on your monthly Yak bill or discounts on new Yak services. View your Payback points earned monthly on your Yak invoice. To redeem your points, simply logon at Yak Payback by using the same email and password that you use for the online Yak Customer Care portal. Thank-you for choosing Yak!

Does Yak offer electronic invoicing?

Yes, Yak offers ebilling and you can retrieve your invoice through our Yak Self Care Portal. There, you can view, download, save or print your current and previous invoices, update your contact information, change your billing information such as entering a new credit card number, or add services to your account. Access the Portal by using your email address and password that you chose to use when you signed up for your Yak services. If you're an existing customer click here.to login. Be sure to choose ebiling as your invoice method on the Portal or call Customer Service at 1.800.490.7235 to switch today.

Is there a charge for receiving a paper invoice?

Yes, an administrative charge of $1.95 per month applies if you choose to receive a paper invoice. Help save trees and your money with online billing with Yak. If you're an existing customer, click here to switch to online invoice retrieval.

Are there any taxes or other government fees that I should know about?

July 1, 2010 in the provinces of Ontario and British Columbia the PST and GST will be combined to create the HST [Harmonized Sales Tax]. The HST is applicable on Yak services. HST will appear on your monthly invoice beginning June 15, 2010. Learn more about the HST through the Canada Revenue Agency. HST is already in effect in the provinces of Nova Scotia, New Brunswick, and Newfoundland, Labrador, and Quebec.

How do you protect my payment information?

The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or chequing account information received by Yak is encrypted and stored on our secure billing servers.

Do you send a bill before you charge my credit card or process an EFT payment?

Yes, you'll always receive your invoice approximately 10 business days before any payments are processed.

What is Call Trace?

Call Trace ensures that the number of your last incoming caller is recorded so that appropriate action may be taken against the harassing party.
Note: There is a $5 fee for this service and should only be used in serious situations. Trace information will only be released to the police; it will not be provided to you. You must contact the police if you wish to take action on a traced call. May not be available in certain areas.

How to use Call Trace?

Hang up after receiving the threatening or harassing call.
Lift the receiver and dial *57 (or 1157 on rotary phones).
Wait for a confirmation dial tone or a recording telling you that call trace has been placed and hang up.