Yak.ca

Yak Communications (Canada) Corp. strive to provide exceptional Customer Service, and we value your comments and concerns on areas that can be improved.

We like to hear from you of any feedback that you may have.

HOW DO I MAKE A COMPLAINT

• Step 1: Contact Yak Customer Service via telephone, fax or online inquiry
• Step 2: Escalate your complaint to a Yak Customer Service Supervisor
• Step 3: Taking your complaint higher- Yak Customer Relations Department
• Step 4: Contact the Commissioner for Complaints for Telecommunications Services (CCTS)

Step 1

If you have any questions or concerns, our Customer Service team is here to help. Most issues can be resolved in a timely manner, fast and effectively. Other times, the Customer Services representative will create a complaint ticket that will prompt further investigation. You will be assigned a ticket number. That ticket number is used to track your complaint.

Please allow a 24–48 hour response time to your ticket.

Our hours of operation are from 8am-12am Monday through Friday, and 9am-9pm Saturday and Sunday.

Our toll-free telephone number is 1-800-490-7235.

You can also contact us using our online inquiry form.

Step 2

In the event that you are not satisfied, you may request your issue be escalated to a Yak Customer Service Supervisor. At that time, the supervisor will ask for your Yak customer number, ticket number, and an overview of your complaint. The Supervisor will investigate the problem and obtain a resolution. If a resolution cannot be obtained right away, the Supervisor will get back to you within 24-48 hours.

Step 3

If after steps 1 and 2, you are still not satisfied, you may escalate your complaint to the Yak Customer Relations Department. You can do so by sending a letter, a fax or an email to the following:

The mail address is:

1968 Wyandotte Street East
Windsor Ontario
N8Y 1E4
The fax number is: 1-866-673-3240
The email address is: YakCustomerRelations@yak.ca

Please make sure that you have included your name, Yak customer number, ticket number, and an overview of the complaint.

Step 4

Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services.

Please note that CCTS does not address complaints relating to broadcasting services.

If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try and resolve it with your service provider.

If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.  To learn more about CCTS, you may visit its website or call toll-free at 1-888-221-1687.