Simple. By dialing 10-10-Yak (925) before each long distance call you place, you are sending a signal to your local phone company that this call is to be processed by Yak. Your local phone company routes the call to Yak's network, we send it over the lowest cost route available using one of our multiple long distance wholesale suppliers. We collect the call details, rate the call and send the information back to your local phone company for billing and collection. It's neat, paperless, high-tech and you yakkers get the benefit of these super low rates.

No. The great thing about 10-10-Yak (925) is that you can save big on long distance without having to switch carriers. Just dial 10-10-Yak (925) before your long distance call

None!  Both 10-10-925 and 10-15-945 work as Yak dial-around numbers and offer identical rates and services.  10-15-945 was simply the original Yak number and 10-10-925 was introduced because it was easier to remember.
Feel free to use whichever number you prefer.

Or, better yet, forget dialing extra numbers altogether and switch to Yak Long Distance. Click here for more info.

No. With Yak you will only pay for calls that are connected.  Connected calls include connections to answering machines and voice mail. All connected calls 10 seconds or more in duration are subject to a 20 cent minimum charge.  Click here for a complete list of 10-10-Yak rates.

Only when you dial 10-10-Yak (925) before your number, will that call be carried on Yak's network and billed at Yak's low rates.  Or, better yet, forget dialing extra numbers altogether and switch to Yak Long Distance.  Click here for more info.

Yak bills its calls by the minute and adjusts the length of the call to the next minute. For example, if a call lasts for two minutes and forty-five seconds, it will be billed at three minutes. Click here for a complete list of 10-10-Yak rates.

Definitely.  As long as you have access to placing long distance calls, you can dial 10-10-Yak before your long distance call to save money.  All your 10-10-Yak calls will appear on your regular local phone bill.  Or, get Yak's best rates by signing up for Yak Long Distance.  Click here for more info.

No. Just pick up the phone and dial your numbers in one consecutive sequence. Simply dial 10-10-925 and then 1+ area code + number for calls to North America and the Caribbean or dial 10-10-925 + 011 +country code + city code + number for all of your international calls.

No. Yak's super low long distance rates apply 24 hours a day, 7 days a week!

Absolutely. 10-10-Yak (925) can be used to place regular telephone calls or to send faxes.

At the moment, 10-10-Yak (925) is only available from your residential telephone line.  But we do offer the Yak Travel Card - a calling card that allows you to make calls from Canada, the United States and 15 international destinations to anywhere in the world. Yak's great rates with all calls billed on a monthly Yak invoice.  Click here for more info about Yak Travel Card.

Yak uses local phone companies as third party billing agents, but that's pretty much all we have to do with them.

A special country code termination is an international toll number assigned to certain institutions in various destinations.  These may include army bases, universities, hospitals, banks and other government institutions.  If you're calling a special country code termination, your call could be billed at a higher rate.  Some governments and organizations charge higher fees for these calls.  For more information on special country code terminations click here to contact our Customer Service Department.

At Yak, we're always shopping for the best deal for our customers, maintaining the highest level of quality and service.  Yak buys time at a bulk rate from various carriers.  We then route your long distance calls for the lowest cost.  Yak will always pass the savings on to our customers.  For a complete list of 10-10-Yak rates, click here.

For calls to Canada and the United States, rates for calling land lines and mobile phones are the same.  For some countries a higher mobile rate may apply.  Click here for a complete list of 10-10-Yak rates.

Yes, there is a charge of 80¢ for long distance directory assistance.

Yak Payback is Yak's loyalty program - it’s designed to reward you, the loyal Yak customer. When you use your Yak services like Home Phone, Long Distance, High Speed Internet, you'll earn valuable points, then you can turn those points into rewards like savings on your monthly Yak bill or discounts on new Yak services. View your Payback points earned monthly on your Yak invoice. To redeem your points, simply logon at Yak Payback by using the same email and password that you use for the online Yak Customer Care portal. Thank-you for choosing Yak!

Yes, Yak offers ebilling and you can retrieve your invoice through our Yak Self Care Portal. There, you can view, download, save or print your current and previous invoices, update your contact information, change your billing information such as entering a new credit card number, or add services to your account. Access the Portal by using your email address and password that you chose to use when you signed up for your Yak services. If you're an existing customer click here.to login. Be sure to choose ebiling as your invoice method on the Portal or call Customer Service at 1.800.490.7235 to switch today.

Yes, an administrative charge of $1.95 per month applies if you choose to receive a paper invoice. Help save trees and your money with online billing with Yak. If you're an existing customer, click here to switch to online invoice retrieval.

July 1, 2010 in the provinces of Ontario and British Columbia the PST and GST will be combined to create the HST [Harmonized Sales Tax]. The HST is applicable on Yak services. HST will appear on your monthly invoice beginning June 15, 2010. Learn more about the HST through the Canada Revenue Agency. HST is already in effect in the provinces of Nova Scotia, New Brunswick, and Newfoundland, Labrador, and Quebec.

The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or chequing account information received by Yak is encrypted and stored on our secure billing servers.

Yes, you'll always receive your invoice approximately 10 business days before any payments are processed.

Call Trace ensures that the number of your last incoming caller is recorded so that appropriate action may be taken against the harassing party.
Note: There is a $5 fee for this service and should only be used in serious situations. Trace information will only be released to the police; it will not be provided to you. You must contact the police if you wish to take action on a traced call. May not be available in certain areas.

• Hang up after receiving the threatening or harassing call.
• Lift the receiver and dial *57 (or 1157 on rotary phones).
• Wait for a confirmation dial tone or a recording telling you that call trace has been placed and hang up.